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Refund Policy

FormGent Refund Policy

At FormGent, we stand by the quality and performance of our templates cloud for WordPress. We are committed to delivering a top-notch experience, but we understand that our platform might not meet everyone's needs. If you're not completely satisfied with your purchase or if we cannot resolve an issue that renders FormGent unusable for you, we will happily offer a full refund within 14 days of your original purchase – no questions asked.

Our refund policy is designed to be as fair and straightforward as possible, ensuring a smooth experience for all our users and customers.

Important Information Before Requesting a Refund:

  • Refund Window: Refund requests must be made within 14 days of the purchase date. Requests made after this period will not be processed.
  • Technical Issues: If you encounter technical difficulties with FormGent, please contact our support team via live chat. Provide detailed information about the issue, including screenshots if possible. Our team will work diligently to resolve your problem. If we cannot solve it, we will issue a full refund.
  • Non-Utilization and Accidental Purchases: We do not provide refunds if you decide not to use the purchased products or if you accidentally purchased them. We are committed to helping you with any issues but also expect you to understand what you are purchasing and why..
  • Custom Features: Refunds will not be issued for any custom features that were not present at the time of purchase.

Before Placing Your Order

Please carefully review our refund policy. It is crucial for ensuring transparency and a seamless transaction. Placing an order indicates your agreement with these terms and conditions. If you do not agree with these terms, we advise against placing an order.

If the above conditions are met, you are eligible for a refund. Contact us via live chat, and we will process your refund within 2 working days. Our goal is to provide an exceptional experience every step of the way.

How to Request a Refund

  • Contact Us: To initiate a refund request, contact our support team at [email protected]. Provide your order number, date of purchase, and a detailed explanation of the issue..
  • Resolution Process: Our support team will review your request and may ask for additional information to resolve the issue. We aim to respond to all refund requests within 5-7 business days.
  • Approval and Processing: If your refund request is approved, the refund will be processed, and a credit will be applied to your original method of payment within 10 business days.

Contact Information

If you have any questions or concerns about our refund policy, please contact us at [email protected].

Contact Us

Explore FormGent and feel free to reach out via live chat (the fastest option), social media, or email. We are ready to respond promptly and effectively to any inquiries about FormGent. Your satisfaction is our top priority, and we are dedicated to providing you with the best possible support.