Cancellation Survey Form
How long had you been using the subscription / service?
*
Select an option
Less than a month
1-6 months
1-3 years
Over 3 years
Never used
How often did you use the subscription / service?
*
Select an option
Once a week
2 to 3 times a month
Once a month
Less than once a month
Overall, how satisfied were you with the subscription / service?
*
Select an option
Very satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
What was the primary reason for canceling your subscription / service?
*
Select an option
No longer need it
It didn't meet my needs
Found an alternative
Quality was less than expected
ase of use was less than expected
Access to the service was less than expected
Customer service was less than expected
Other
Would you use the product / service in the future
*
Select an option
Definitely
Probably
Not sure
Probably not
Definitely not
Would you recommend our product / service to colleagues or contacts within your industry?
Select an option
Definitely
Probably
Not sure
Probably not
Definitely not
What could we do to improve our subscription / service?
Submit
